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Health first: because of COVID, our pre-sales staff is not available at the moment.
After paying your order, it is necessary to confirm it by filling out this form in every part. We generally ship the same business day on which we receive the credit.
If you have received your order number by email, and you have not yet made the payment, use this section if you wish to cancel it or make changes (add / remove products, change address, payment method or other agreements with assistance).
However, we will not be able to make changes to the address and product list or cancel orders already welded and processed.
If you can not receive the package, write us here and we will handle the practice with SDA tracking down and letting you get the package. Please do not use this section for technical product questions.
If the package contains material different from the one you ordered, please report it promptly in this section attaching photos and we will quickly solve the problem.
Attach photos that allow us to identify the model of the product you received and find the error with respect to your order. Please do not use this section for technical product questions.
If you have a product that does not work, or has stopped working, or you do not know how to assemble it, ask for assistance directly here from our expert technicians.
The technicians answer every day from Monday to Friday, generally in the day for short questions.
After having paid your order, ask for the assembly guide in .pdf with photos and valuable tips, made by our technicians in Italian. The guide is available only for products with "Guide in .pdf" in the item Content in the Product Sheet.
Requests for other products that are easy to install that do not include "Help in .pdf" will be automatically ignored by the software.
Send us the photos of your purchases mounted and turned on, we will be happy to publish them on the site and thank you with a Discount Coupon!
If the site does not work on your PC, Tablet or Smartphone, if you receive errors or found Bugs on the site, report them to our technician providing more
'information possible (eg: What you do and the exact error message). > We will unfortunately not be able to respond to communications not related to errors or Bugs of the site. Thank you.
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